Jo99's Privacy Policy

Jo99 (referred to as "we", "the platform", or "jo99") takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use jo99's website, mobile app, or any related services.

This Privacy Policy applies to all jo99 services — including Sports Betting, Live Casino, payment transactions, and customer support. By using the platform, you consent to your data being processed in the manner described in this Privacy Policy.

This policy was last updated in January 2026. We will notify you of any changes via email or through the platform.

Jo99 collects various types of information to provide you with our services. Below is a detailed breakdown of what we collect:

Information You Provide Directly

When you register on jo99, make a payment, or contact support, you directly provide certain information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential Address
• National ID or passport details (for KYC verification)
• Payment method details (bKash/Nagad number, etc.)

Automatically Collected Information

Certain information is collected automatically when you use the platform:

Jo99 uses your information for the following purposes. Each purpose has a clear and lawful basis:

• Account Management: To register, log in, and verify your identity
• Payment Processing: To process deposit and withdrawal transactions
• Customer Support: To address your questions and complaints
• Security: To prevent fraud, money laundering, and unauthorized access
• Service Improvement: To improve your platform experience
• Legal Obligation: To comply with regulatory authority requirements
• Personalized Experience: To show you bonuses and offers tailored to your preferences

Jo99 never sells your data to advertisers or third parties. Our business model does not rely on selling user data.

Jo99 may share your data with specific parties only under limited circumstances and with strict controls in place:

Payment Processor

Necessary information is shared with bKash, Nagad, or other payment gateways solely to complete transactions. This data is used exclusively for payment processing.

Legal & Regulatory Authorities

Information may be disclosed to relevant authorities when required by legal obligations, court orders, or government investigations. This is strictly a legal process.

Technology Partners

Limited data may be shared with trusted technology partners for cloud storage, cybersecurity, or platform operations. All partners are bound by strict confidentiality agreements.

Jo99 uses cookies and similar tracking technologies on the platform. These help enhance your browsing experience and keep the platform running smoothly.

Cookie Type

• Essential Cookies: For login sessions and security — the platform cannot function without these
• Functional Cookies: To remember your language preferences and settings
• Analytics Cookies: To analyze platform usage and improve our services
• Security Cookies: To detect fraud and unauthorized access

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features of the platform from functioning properly.

How long jo99 retains your data depends on the type of data and applicable legal requirements:

• All data is retained for as long as your account remains active
• Financial transaction records are kept for a minimum of 5 years after account closure (for legal compliance)
• KYC verification documents may be retained for up to 5 years after account closure
• Security logs are typically retained for up to 12 months
• Marketing communication data is deleted after opt-out

Every jo99 member has several important rights over their own data. You have full power to know and exercise these rights:

• Right to Know: You have the right to know what information we hold about you
• Right to Rectification: You can request corrections to any inaccurate information
• Right to Erasure: You can request deletion of your data under certain conditions
• Right to Restrict Processing: You can restrict the use of your data for certain purposes
• Right to Portability: You can receive a copy of your data
• Right to Object: You can opt out of marketing communications at any time

To exercise any of these rights, please contact our support team. We will respond within 30 business days.

Jo99 is strictly for users aged 18 and above. We do not knowingly collect or process personal information from anyone under 18.

If a minor has registered by mistake and we detect it, all data associated with that account will be immediately deleted and the account will be closed.

Jo99 uses industry-leading security technology to protect your data. Our security framework operates across the following layers:

• 256-bit SSL/TLS Encryption — All data transmissions are fully secured
• Data storage secured with AES-256 encryption
• Two-Factor Authentication (2FA)
• 24/7 cybersecurity monitoring
• Regular third-party security audits
• Limited staff access — only authorized personnel can view your data

In the event of a data breach, we will notify affected members within 72 hours and take all necessary action.

Jo99 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or through a platform notification.

Continued use of the platform after any changes are made will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly.